Help center
Why don't I see photos?
AuraSync deliberately never collects or shows photos. Matching is based entirely on your questionnaire, preferences, and prompt answers — which also means we never have to build thirst-trap detection.
How many matches do I get?
At most one per day, considering everyone active in your city (or nearby cities, if your city has that enabled). Some days you may not get a match at all.
How do I talk to a match?
There’s no messaging feature — we didn’t build an inbox just to watch you stare at three typing dots. Once a match is mutual, whatever contact info you each chose to share shows up in your Handles tab.
How far away can my match be?
Up to you. Set your match distance in your profile — anywhere from your city only up to worldwide. AuraSync matches everywhere; the radius just controls how far from you a match is allowed to be.
Can I pause matching without canceling?
Yes. Turn on “Pause matching” in Settings. Your profile, history, and subscription stay intact; you’ll just stop appearing in the daily match run until you turn it back off.
How do I cancel or get a refund?
Cancel anytime from Settings; it takes effect at the end of your current billing period. For anything else billing-related, use the contact form below.
Still stuck?
Sign in and use the contact form on the Settings page and we’ll follow up by email.